Using Your Wetsuit Warranty
Any decent surf shop will explain the wetsuit warranty that supports the suit you are about to buy. As well as helpful information on how to look after your new purchase, so that it lasts as long as possible.
Sadly sh@t happens – stitching pulls loose, zip sliders break, and defects may occur. So you have every right, as a consumer, to use (but don’t abuse!) the warranty covering your wetsuit.
If you look after your wetsuit religiously (for tips check out our blog post on wetsuit care), sometimes problems can still arise. Fortunately, the leading wetsuit manufacturers have your back covered
Use it! It is surprising how many people come in to Bodyline Wetsuits for a wetsuit repairs with problems that could have been resolved with their warranty, but they waited too long!
When purchasing a new wetsuit, always check the wetsuit over, especially after every use. Most issues can be resolved easily and quickly early on, so make sure you retain your wetsuit warranty details and receipt.
If an issue arises with your wetsuit, first and foremost always contact the reseller you purchase your wetsuit from to discuss further. They may be able to resolve the issue there and then, or it may need to be sent off for repair.
Wetsuit Warranty Does Not Cover
As a general rule, most wetsuit manufacturers do not cover the following;
– Damage caused by anything other than defects in materials or workmanship.
– Use in commercial, rental, teaching or instructional programs or activities.
– Damage caused by extended or excessive exposure to sunlight, improper handling or storage, or failure to follow instruction provided with this product.
– This product when classified as being 2nd hand or it is being sold as a 2nd (it is being sold as a product with existing defects).
– Normal wear and tear, including scratches and fading.
– Wetsuit repairs carried out by anyone other than the authorised repair service (including DIY wetsuit repairs)
Using the Wetsuit Warranty
When using your wetsuit warranty you must
– Supply sufficient proof of purchase (such as a receipt or bank statement showing the date of purchase)
– A cleaned, disinfected and dry wetsuit, inside and outside (a charge will be applied to clean it up if needed). We all know what surfers get up to in their wetsuits, so don’t expect anything other than a clean and dry wetsuit to be repaired.
Wetsuit Warranty Repair Centre – Bodyline Wetsuits
With over 40 years of experience in wetsuit manufacturing and repair, Bodyline Wetsuits is the Europe’s leading wetsuit repair centre. Bodyline Wetsuits works directly with the leading wetsuit manufacturers and is the authorised warranty repair centre for Billabong, C-Skins, Quiksilver, Matuse, Mystic, Patagonia and Rip Curl, in UK, Ireland and Europe. Feel free to contact us at Bodyline Wetsuits to discuss any wetsuit warranty repairs.